At DiaperShop, we are committed to ensuring customer satisfaction by delivering quality products. Please read our Return and Refund Policy carefully to understand the terms under which returns and refunds are accepted.
1. Return Policy
- Returns are only accepted in the presence of the delivery person at the time of delivery.
- Please inspect the product(s) immediately upon receiving your order. If you find any issue such as damage, defect, or incorrect items, notify the delivery person right away.
- Once the delivery is completed and the delivery person has left, no returns will be accepted.
2. Refund Policy
- Refunds are not available once the product has been accepted and taken from the delivery person.
- If a return is initiated at the time of delivery and approved due to valid reasons (e.g., damaged or incorrect product), the payment will be refunded or adjusted immediately.
3. Conditions for Return
- The product must be unused, undamaged, and in its original packaging.
- Returns are only applicable for items that are delivered in a damaged or defective condition or if the delivered item does not match your order.
4. Non-Returnable Items
The following items cannot be returned:
- Perishable goods such as food items.
- Personal care products that have been opened or used.
- Any item that shows signs of use or tampering after delivery.
5. Contact Us
If you have questions or concerns about our Return and Refund Policy, feel free to contact our support team:
Email: support@diapershop.com
We appreciate your understanding and cooperation in adhering to our policy. Thank you for shopping with DiaperShop!